RETURNS / REFUND / EXCHANGE POLICY

RETURN POLICY

At D-Blaq, we strive to ensure customer satisfaction. If you’re not entirely satisfied with your purchase, we’re here to help.

 

1. Return Eligibility:

  • Items must be returned within 14 days of the purchase date.
  • Proof of purchase (e.g., a receipt or order confirmation email) is required for all returns.
  • The item must be in its original packaging, unused, and in the same condition that you received it.

2. Non-Returnable Items:

Please note that items discounted by more than 30% are not eligible for return.

3. Return Process:

  • To initiate a return, please contact our customer service team at [email protected] or 0777207804
  • Once your return is approved, you will receive further instructions on how to send your item back.

4. Refunds:

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

5. Shipping Costs:

  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping may be deducted from your refund, unless otherwise noted.

6. Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us immediately so we can provide a replacement or a full refund.
  • If you need further assistance, don’t hesitate to reach out. Our customer support team is here to help make your experience with D-Blaq exceptional